We are currently undergoing an upgrade to our box office ticketing system. As a result we will be unable to sell tickets until further notice.

The new system will see a major improvement to our service whilst giving online customers a better user experience. Please keep checking back to see the upgrade and purchase tickets to your favourite shows.

Posted on Monday 18 February

comments (12)

posted by DK | Wednesday 20 February 10.34pm

This is quite possibly the worst thing that has ever happened in the entire history of the world! Without a word of exaggeration, I have never been so shocked and horrified by a minor inconvenience caused by an outage of a computer system.

Perhaps if you had planned this upgrade better, you would have sensed that I was about to order some tickets and sent someone round to my house to hand deliver them on a silver platter!

Either that or I could have ordered them when they became available to order months ago or when you sent me an email informing me of the outage in advance!

posted by AliS | Wednesday 20 February 10.28pm

This is unbelievable! What sort of organisation completely shuts down for an upgrade.....hope they are offering compensation to the performers affected by this amazing inefficiency.

posted by Alison Lynch | Wednesday 20 February 9.47pm

I couldn't agree more with the comments already posted. I too think this is utterly pathetic and totally unneccesary in this day and age! As a family we just had to take the heartbreaking decision to have our lovely pussycat euthanased after him being one of our family for 10 years. My 20-year-old daughter is bereft at losing her special friend. As a wee pick-me-up I had hoped to book tickets for us to see Cats. Went online to Box Office evening of Mon 18th Feb to be advised that Box Office temporarily closed until lunchtime Wed 20th Feb. It is now 9:45pm and the Box office is still closed!! How much upgrading does this system need? I'm so glad I didn't waste my money renewing my APA Friends Membership this year. Very disappointed.

posted by Suzanne Cowie | Wednesday 20 February 8.27pm

I have never known a business to completely shut down for an upgrade, surely there should be some alternative system in place. I have been waiting patiently to purchase tickets for Saturday and feel very sorry for the performances on this week who's ticket sales will undoubtedly be affected. Very disappointing service.

posted by C Golfer | Wednesday 20 February 7.08pm

Pathetic. Reeks of amateurism and corners cut. Will the 'booking fee' be waived for those waiting to purchase tickets? I won't hold my breath.

posted by Hazel | Wednesday 20 February 6.15pm

I totally agree with Anne's and the others' comments. There should be no need to completely shut everything down for upgrade. Normally in any system upgrades, everything is just ready to "go live" at a certain time! There should be a temporary fix in place, or one should at least be able to book on the phone.

posted by anne macewen | Wednesday 20 February 5.55pm

Been waiting since saturday to make a booking. In this day and age this is just ridiculous! What sort of joke company are you using for your booking system? Pathetic¡

posted by Jill Kinnear | Wednesday 20 February 3.38pm

I have waited patiently until today to book tickets for Joseph. I was delighted that your new upgrade would be available at lunchtime ( 8 pm here as I live in Indonesia ) as its my mother's birthday today and it was going to be a surprise for her. As it is your new website is not ready, my mother is at home thinking I have not gifted her anything for her birthday and it is now 11.36 pm and I need to go to bed. Well done with ruining my and I'm sure many oher's plans. I appreciate upgrades I do not appreciate delays.

posted by David Stead | Wednesday 20 February 2.59pm

This is simply not good enough. Is anyone going to take responsibility for this mess? A temporary manual booking system should have been put in place to enable people to buy tickets in person at the booking office.

posted by Aberdeen Performing Arts | Wednesday 20 February 2.51pm

The re-opening of Aberdeen Box Office has been delayed due to a technical hitch in the installation of a new and improved booking service. It will re-open for business as soon as possible.

The service closed down at 8pm on Saturday to carry out the switch-over in the ticketing systems and while closed, it is not possible to buy tickets from the agency online, by phone or in person at the Music Hall, His Majesty’s Theatre or The Lemon Tree.

posted by Natalia Ring | Wednesday 20 February 2.44pm

I can only agree! I am trying to book a ticket for THIS saturday and it is absolutely unpossible! even by a phone! so I suppose the artist should not be surprised if they will see half empty hall!

posted by Simon Reekie | Wednesday 20 February 2.29pm

How can the box office be closed when performances are happening currently, let alone for future performances? Should you not have had alternative cover. It is even worse that the phone line is also closed. And I note that your news item that said the box office would reopen at lunchtime today (I was waiting) has been replaced by this item saying it is closed indefinitely and for customers to keep checking back to see if it has re opened!!! It is idiocy that you are unable to sell tickets.

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