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COVID-19 Update

 

The wellbeing of all our visitors and staff is our number one priority and we continue to monitor the situation regarding Coronavirus (COVID-19) very closely.

If you have any questions, or wish to see further information please visit our new FAQ here.


Friday 27 March 1:30pm

CORONAVIRUS (COVID-19) UPDATE:  Cancelled and rescheduled performances at Aberdeen Performing Arts Venues Update

We are sad to announce further cancellation and rescheduled shows.  Bookers should receive an email (please check Spam and Clutter folders if you haven’t received one) and for customers without an email address on their account, our box office staff are making phone calls to notify.

We thank you for your patience and understanding at this difficult time.  If a performance you are booked to attend isn’t on the below list then we are still in discussions and will update on its status at the soonest opportunity. 

Cancellations

Date

Event

Venue

 17/05/2020

Aberdeen Sinfonietta

Music Hall

14/05/2020

Jessica Fostekew

Lemon Tree

16/05/2020

One Mississippi

Lemon Tree

24/05/2020

Vanishing Point: Metamorphosis Unplugged

Lemon Tree

Rescheduled

Original Date

New Date

Event

Venue

 28/05/2020  27/08/2020

Rumours of Fleetwood Mac

Music Hall

 


 

Wednesday 25 March 7:00pm

CORONAVIRUS (COVID-19) UPDATE:  Cancelled performances at Aberdeen Performing Arts Venues Update

We are sad to say we now in addition to yesterday's we have also cancelled the following performances.  Emails have been sent to all bookers (please check Spam and Clutter folders if you haven’t received one) and for customers without an email address on their account, our box office staff are making phone calls to notify.

We thank you for your patience and understanding at this difficult time.  If a performance you are booked to attend isn’t on the below list then we are still in discussions and will update on its status at the soonest opportunity. 

Date

Event

Venue

 30/04/2020

Rob Brydon - Songs and Stories

Music Hall

10/05/2020

BC Camplight

Lemon Tree

23/05/2020

The Shee

Lemon Tree

        


 

Tuesday 24 March 2:00pm

CORONAVIRUS (COVID-19) UPDATE:  Cancelled performances at Aberdeen Performing Arts Venues

Following the heart-breaking announcement to close our venues until further notice, we have cancelled the following performances.  Emails have been sent to all bookers (please check Spam and Clutter folders if you haven’t received one) and for customers without an email address on their account, our box office staff are making phone calls to notify.

We thank you for your patience and understanding at this difficult time.  If a performance you are booked to attend isn’t on the below list then we are still in discussions and will update on its status at the soonest opportunity. 

Date

Event

Venue

17/03/2020

A Monster Calls

HMT

19/03/2020

Oi Frog

HMT

24/03/2020

Billionaire Boy

HMT

30/03/2020

Once

HMT

07/04/2020

Buddy

HMT

16/04/2020

Swan Lake

HMT

28/05/2020

The Gondoliers

HMT

03/06/2020

Guys and Dolls

HMT

18/03/2020

Aberdeenshire Music Centre

Music Hall

19/03/2020

Ali Afflect - Aberdeen Jazz Festival

Music Hall

20/03/2020

Anton & Erin

Music Hall

21/03/2020

Glorious

Music Hall

27/03/2020

RSNO 360 Live

Music Hall

04/04/2020

MH Tours

Music Hall

10/04/2020

Anonymouse

Music Hall

11/04/2020

Paul Anderson's Heilan' Symphony

Music Hall

16/04/2020

The Hollies

Music Hall

17/04/2020

BBC SSO Korngold Violin Concerto

Music Hall

23/04/2020

RSNO Beethoven Revolution

Music Hall

26/04/2020

A Hint of Scotland

Music Hall

06/05/2020

The Unthanks

Music Hall

17/03/2020

Pete Whittaker

Lemon Tree

18/03/2020

Fern Brady

Lemon Tree

19/03/2020

Agbeko - Aberdeen Jazz Festival

Lemon Tree

20/03/2020

MAIM

Lemon Tree

20/03/2020

Paul McCaffrey

Lemon Tree

21/03/2020

100% Simon Brodkin

Lemon Tree

22/03/2020

Hamish Stuart - Aberdeen Jazz Festival

Lemon Tree

24/03/2020

Memories are made of this - Scratch

Lemon Tree

25/03/2020

Totally Scottish Football Podcast

Lemon Tree

26/03/2020

Arrabella Weir

Lemon Tree

27/03/2020

Manran

Lemon Tree

30/03/2020

Hopeful Monster

Lemon Tree

02/04/2020

White and Givan - Worn

Lemon Tree

03/04/2020

Showaddywaddy

Lemon Tree

04/04/2020

The Doors Alive

Lemon Tree

05/04/2020

Waves

Lemon Tree

05/04/2020

The Wandering Hearts

Lemon Tree

07/04/2020

PPP The Infernel Serpent

Lemon Tree

09/04/2020

Matt Forde

Lemon Tree

12/04/2020

Pictish Trail

Lemon Tree

15/04/2020

Kiri Pritchard-McLean

Lemon Tree

17/04/2020

Doing the Dishes

Lemon Tree

22/04/2020

Jen Brister

Lemon Tree

23/04/2020

Swanson Detectives

Lemon Tree

28/04/2020

The Spinners

Lemon Tree

30/04/2020

Steve Hall Steve Williams

Lemon Tree

03/05/2020

The Wildhearts

Lemon Tree

05/05/2020

Cathy O'Dowd

Lemon Tree

19/05/2020

PPP The Silver Superheroes

Lemon Tree

        


 

Wednesday 18 March 6:40pm

CORONAVIRUS (COVID-19) UPDATE: FAQs

How will I know if an event I am due to attend will be cancelled?

All shows in His Majesty’s Theatre, the Music Hall and the Lemon Tree have been cancelled in March and April. We will continue to monitor the latest government advice and will provide further updates on performances taking place beyond April as soon as we can.

How do I request a refund for a cancelled performance I was due to attend?

Please don’t contact us, we will contact you. All customers who have booked for a show in March or April will be contacted directly by email. We will ask you, if you can, to please consider donating your ticket money to Aberdeen Performing Arts, or there will be the option to credit your account to use for a performance at a later date. We do appreciate that this situation will impact everyone, so completely understand if you would prefer to receive a full refund.

Your support at this time is greatly appreciated.

Will cancelled shows be rescheduled?

Some events may be postponed rather than cancelled altogether. In this instance, your booking will be transferred to the rescheduled date and we will contact you by email to let you know. If you cannot make this new date, you will be given the same options outlined above to donate, credit your account or receive a full refund.

When will I receive my refund?

Due to the unprecedented circumstances, our team will be processing thousands of transactions in the coming weeks. We appreciate your patience. We aim to process refunds within 30 days of the original date of the show, at the very latest.

I have a ticket for another venue other than His Majesty’s Theatre, the Music Hall or the Lemon Tree. Is this affected?

Aberdeen Performing Arts acts as a ticket agency for many other arts and cultural venues in the city and beyond. We suggest you look out for messages from the venue you have booked for. If the venue advises us of a cancellation or postponement, then we will communicate that to customers in the same way as outlined above for our own venues.

I have paid for travel and accommodation to attend a cancelled show. Will I be reimbursed for these costs?

Unfortunately, Aberdeen Performing Arts will be unable to reimburse third party costs incurred when planning to attend a cancelled or postponed show.

How can I contact you if the venue is closed?

Aberdeen Performing Arts is responding to customer queries between 9.30am and 6pm, Monday to Friday, by phone on 01224 641122, from all social media channels and emails to boxoffice@aberdeenperforming arts.com, customerservice@aberdeenperformingarts.com and supportus@aberdeenperformingarts.com.

How is Aberdeen Performing Arts ensuring the safety of its employees, artists and visitors?

Our venues are now closed to all but essential staff. Our team is being instructed to follow all the latest advice on how to keep themselves safe during this situation.

How can I keep up-to-date with the impact COVID-19 is having on performances at Aberdeen Performing Arts?

We want to reassure you that we are closely monitoring government advice on the health situation. As the situation is constantly evolving, we recommend following our social media channels and visiting our website at www.aberdeenperformingarts.com/coronavirus for latest updates. Ticketholders for upcoming performances will be advised of any cancellations or schedule changes as and when they happen.

I have taken out travel insurance for my visit to Aberdeen but my show has been cancelled. Will my travel insurance cover costs incurred?

You will need to contact your insurance policy provider directly to find out what compensation you are entitled to.

 


MONDAY 16 MARCH 2020  10:15pm
CORONAVIRUS (COVID-19) UPDATE:  Aberdeen Performing Arts Venues to temporarily close until further notice

Following the UK Government announcement today to step up measures to fight the COVID-19 pandemic, we have taken the decision to temporarily close our venues, the Music Hall, His Majesty’s Theatre and the Lemon Tree, from this evening (Monday, 16 March).

This is an incredibly complex and fast-moving situation and it is with a heavy heart that we close our venues until further notice but the safety of staff, customers and artists is our number one priority. We would like to thank our audiences and supporters for all the messages of support we have received during these uncertain times. As an arts charity our livelihood depends on our ticket income and your generosity.

We will be in contact with ticket holders as soon as we can. For the moment, our Box Office team can still be reached by phone on 01224 641122 from 9.30am–6pm (Monday–Saturday), through email boxoffice@aberdeenperformingarts.com or message us directly through Facebook. Please bear with us as we do our best to answer a very large volume of customer enquiries as quickly as possible.

We are looking forward to welcoming you all back and making great memories once this is behind us all. In the meantime, stay safe.


 

MONDAY 16 MARCH 2020  5:35pm
CORONAVIRUS (COVID-19) UPDATE:  Anton & Erin Cancelled

The Scottish Government has asked that any event or gathering of over 500 people in Scotland is cancelled from Monday, March 16 in order to take the pressure off emergency frontline services. This advice applies to mass events across all sectors – including sporting events, cultural events, and religious gatherings.

      

As a result of this, the scheduled performance by Anton & Erin "Dance Those Magical Movies" at the Music Hall this week will not take place.

 

We appreciate your patience whilst we process a large number of enquiries related to cancellations and we will be in touch in the next 14 days with a further update on managing account credits and refunds.

 

As an arts charity with multiple venues, we have many events varying in scale and audience size. Many of our events will be affected immediately by this announcement and show cancellations will be inevitable at His Majesty’s Theatre and the Music Hall. Smaller-scale shows in His Majesty’s Theatre and the Music Hall will not be affected and at The Lemon Tree, our capacity is under 500 and therefore the programme will go ahead as planned.

       

For the moment, all three of our venues will remain open to the public and our cafes and box office service will operate as normal, Monday–Saturday from 9.30am.

       

If you would like to speak to someone, our Box Office team can be reached on 01224 641122 from 9.30am–6pm (Monday–Saturday), or message us directly through Facebook. Please bear with us as we do our best to send a large volume of correspondence and answer customer enquiries as quickly as possible.

 

 


 

SUNDAY 15 MARCH 2020  7:35pm
CORONAVIRUS (COVID-19) UPDATE: Jimmy Carr: Terribly Funny Postponed until August

The Scottish Government has asked that any event or gathering of over 500 people in Scotland is cancelled from Monday, March 16 in order to take the pressure off emergency frontline services. This advice applies to mass events across all sectors – including sporting events, cultural events, and religious gatherings.

As a result of this, the scheduled performance by comedian Jimmy Carr at the Music Hall on Monday 16 and Tuesday 17 March will not take place. We have managed to secure alternative dates for Jimmy to return to the Music Hall later in the year. All tickets will remain valid for the rescheduled dates as follows:

  • Tickets for Monday 16 March 7.30pm will be valid for Tuesday 25 August 7.30pm
  • Tickets for Tuesday 17 March 7.30pm will be valid for Wednesday 26 August 7.30pm
  • Tickets for Tuesday 17 March 10pm will be valid for Wednesday 26 August 10pm

Should you be unable to attend the rescheduled dates then you can contact our box office on 01224 641122 (9.30am-6pm, Monday-Saturday) to switch to one of the other performances (subject to availability) or receive a full refund.

As an arts charity with multiple venues, we have many events varying in scale and audience size. Many of our events will be affected immediately by this announcement and show cancellations will be inevitable at His Majesty’s Theatre and the Music Hall. Smaller-scale shows in His Majesty’s Theatre and the Music Hall will not be affected and at The Lemon Tree, our capacity is under 500 and therefore the programme will go ahead as planned.

For the moment, all three of our venues will remain open to the public and our cafes and box office service will operate as normal, Monday–Saturday from 9.30am.

In case you are attending other events in the near future, all changes to affected events will be published on our website and social media channels, and we will endeavor to contact customers directly by email as quickly as we can. If you would like to speak to someone, our Box Office team can be reached on 01224 641122 from 9.30am–6pm (Monday–Saturday), or message us directly through Facebook. Please bear with us as we do our best to send a large volume of correspondence and answer customer enquiries as quickly as possible.

We are looking forward to welcoming you all back in August if not before and making great memories once this is behind us all. In the meantime, stay safe.


 

SUNDAY 15 MARCH 2020  7:15pm
CORONAVIRUS (COVID-19) UPDATE

We would like to reassure our customers that we are closely monitoring the Coronavirus (COVID-19) situation and adhering to guidance issued.

The advice of the Scottish Government is that events involving more than 500 people should not take place, with effect from Monday 16 March 2020.  This applies to mass events across all sectors – including sporting events, cultural events, and religious gatherings.

The purpose of this advice is to relieve pressure on public services, including emergency services, during a time when they will be under extreme pressure as a result of the COVID-19 pandemic.

The wellbeing of our customers and staff is our number one priority and we are following the advice of the UK and Scottish Governments and putting precautionary measures in place.

As an arts charity with multiple venues, we have many events varying in scale and audience size. Many of our events will be affected immediately by this announcement and show cancellations will be inevitable at His Majesty’s Theatre and the Music Hall.

Smaller-scale shows in His Majesty’s Theatre and the Music Hall will not be affected and at The Lemon Tree, our capacity is under 500 and therefore the programme will go ahead as planned.

For the moment, all three of our venues will remain open to the public and our cafes and box office service will operate as normal, Monday–Saturday from 9.30am.

We would like to assure everyone that we are working full out to directly notify customers of any changes to scheduled events of over 500 attendees.

All changes to affected upcoming events will be also be published on our website and social media channels. If you would like to speak to someone, our Box Office team can be reached on 01224 641122 from 9.30am–6pm (Monday–Saturday), or message us directly through Facebook. Please bear with us as we do our best to answer a really large volume of customer enquiries as quickly as possible.

These are unchartered waters for all of us and we are working closely with our colleagues across the cultural sector and with producers, promoters and event organisers to manage the situation as best we can.

We greatly appreciate the support of our audiences at this testing and anxious time. It is a fast moving situation, we are monitoring it closely and will keep you posted.  We are looking forward to welcoming you all back and making great memories once this is behind us all.  In the meantime,
stay safe.

All general updates will be posted on our website here.


 

SATURDAY 14 MARCH 2020  1:15pm
CORONAVIRUS (COVID-19) UPDATE

At Aberdeen Performing Arts we continue to monitor the situation regarding novel coronavirus (COVID-19) very closely.

The wellbeing of our customers and staff is our number one priority and we are following the advice of the UK and Scottish Governments and precautionary measures are in place.

We are operating business as usual until further Scottish Government guidance is issued regarding large-scale gatherings of over 500, currently stated as gatherings only requiring support from frontline services. Updated guidance is due to be published before Monday 16 March by Scottish Government, and there are reports that the UK Government will be updating guidance on large-scale events in the coming days.

We will support and act accordingly on further guidance as we work closely with our promoters, companies and event  organisers in this challenging situation.

Any changes to scheduled upcoming events will be published on our website and social media channels in the first instance.
If you would like to speak to someone, our Box Office team can be reached on 01224 641122 from 9.30am–6pm (Monday–Saturday), or message us directly through Facebook. Please bear with us as we answer a large volume of customer enquiries as quickly as possible.

We want to thank everyone for their patience and understanding in this fast-moving and challenging situation.

All general and event updates will be posted here.


 

FRIDAY 13 MARCH 2020  9:30am
CORONAVIRUS (COVID-19) UPDATE

On Thursday 12 March 2020, the Scottish Government announced that a restriction may be imposed on holding any public gatherings of 500 or more in Scotland that require presence from emergency frontline services. We are seeking further clarification and awaiting guidance from Scottish Government to understand nationally what events will be affected and to assess the implications for Aberdeen Performing Arts and upcoming shows with attendance over 500.

We will continue to update our website and social media with further information as soon as this is available.

As of Saturday 14 March 2020, all scheduled events will go ahead as planned. Customers will be directly notified of any changes to scheduled events.

Thank you for your patience.


 

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