From the 1st October Scottish Government legislation requires audiences to show full Covid Vaccination Certificate Status to gain entry to some of our events.

Find out about Covid Vaccination Certificate Requirements

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Covid-19 FAQs

Covid Vaccination Certificate

Will I have to show proof of Covid vaccination on entry?

Yes. From the 1st October Scottish Government legislation requires audiences to show full Covid Vaccination Certificate Status to gain entry to some of our events. From 6th December, proof of a recent negative lateral flow test will be accepted as an alternative to proof of vaccination. To gain proof of a recent negative lateral flow test, go hereWe’ll email you if you have tickets for one of the events or you can look at the list of events affected. Events with Covid Vaccination Checks

We are following Scottish Government guidelines to spot check audiences using either the NHS Scotland COVID Check app or visual checks of your mobile proof or paper certificate. The legislation becomes enforceable on 18 October. Leading up to this date, we will be understanding in our approach to allow audiences and staff time to prepare.  

From 18 October 2021, if you cannot show the correct proof you won’t be permitted to attend the event. In this instance, please contact your original point of purchase for more details. If you purchased your tickets through us, contact us no later than 48 hours before the show and we will refund your tickets.  

 

How do I show proof?

When you arrive

You will need to show your full vaccination status via the NHS Scotland COVID Status App on your mobile device or the paper or PDF certificate (with QR code) issued from NHS InformFrom 6th December, proof of a recent negative lateral flow test will be accepted as an alternative to proof of vaccination.

If you are from other areas you will need to show official full vaccination proof either on an official app or document. 

Please be aware that a negative Covid-19 PCR test result cannot be accepted as an alternative to evidence of vaccination. 

Exemptions 

Scottish Government has listed the following exempt groups and the official proof required –  

  • Under 18s  – proof of age required  
  • People who aren’t vaccinated due to medical reasons must show their official NHS medical exemption certificate
  • Participants in vaccine trials – clinical trial letter required  

More information

Scottish Government Vaccination Information. COVID Status helpline – 0808 196 8586 

 

How do I know which events are affected?

Please see the Events with Covid Vaccination Checks. We will also email customers and update social media channels.

 

I cannot attend due to vaccination status will I get a refund?

If you cannot attend due to vaccination status, please contact your original point of purchase to enquire further about a refund. 

If you purchased your tickets through us please contact us no later than 48 hours prior to the event date and we will process a refund. 

Covid FAQs

What is the status of your venues?

His Majesty’s Theatre, the Music Hall and the Lemon Tree have re-opened. See Your Visit for the opening times.

 

How will I know if an event I am due to attend will take place?

All rescheduled or cancelled shows can be found on  Show Updates

 

How do I request a refund for a cancelled performance I was due to attend?

All customers who have booked for a show which has been cancelled or rescheduled will be contacted directly by email with an update to the status of the performance.

All ticketholders for cancelled or rescheduled events are entitled to a full refund should they want it. If you can, please consider donating your ticket money to Aberdeen Performing Arts, alternatively credit your Aberdeen Performing Arts account to use towards tickets for a performance at a later date. We do appreciate that this situation will impact everyone, and we completely understand if you would prefer to receive a full refund. Your support at this time is greatly appreciated.

 

Do I need to rebook for a rescheduled event?

No, your tickets will automatically be transferred to the new date and we will contact you by email to let you know. If there are multiple dates for a performance, your tickets will be transferred to the corresponding performance e.g. the Wednesday evening of week 2. If you cannot make this new date then you can switch to an alternative performance in the run if there is one. Otherwise, you will be given the same options as for a cancellation – to donate, credit your Aberdeen Performing Arts account or receive a full refund to your original method of payment.

 

When will I receive my refund?

We aim to do this as quickly as possible. We commit to process refunds within 30 days of the original date of the show, at the very latest, but we have so far been succeeding in a much quicker timeframe than this.

 

I have a ticket for another venue other than His Majesty’s Theatre, the Music Hall or the Lemon Tree. Is this affected?

Aberdeen Performing Arts acts as a ticket agency for many other arts and cultural venues in the city and beyond. We suggest you look out for messages directly from the venue you have booked for. If the venue advises us of a cancellation or postponement, then we will communicate this to customers via email in the same way as outlined above for our own venues.

 

I have paid for travel and accommodation to attend a cancelled show. Will I be reimbursed for these costs?

Unfortunately, Aberdeen Performing Arts is unable to reimburse third party costs incurred when planning to attend a cancelled or postponed show.

 

How can I contact you if the venue is closed?

You can contact us by email or call us on 01224 641122 see Your Visit for the current opening times.

 

How is Aberdeen Performing Arts ensuring the safety of its employees, artists and visitors?

Our team is trained and following all the latest advice on how to keep themselves safe during this situation. Please also check Keeping You Safe.

 

How can I keep up-to-date with the impact COVID-19 is having on performances at Aberdeen Performing Arts?

We want to reassure you that we are closely monitoring government advice on the public health situation. As the situation is constantly evolving, we recommend following our social media channels and website for the latest updates. Ticketholders for upcoming performances will be advised of any cancellations or schedule changes as and when they happen.

 

Can I still use my Aberdeen Performing Arts account credit?

Yes, Aberdeen Performing Arts account credit is valid for 24 months from the date in which this is credited to your account. You can redeem account credit for future performances through our website or by emailing Email Us. In the event that a future performance is cancelled, in which you used account credit to purchase tickets for, you can donate the value of your tickets, add to account credit (valid for 24 months), or request a refund.

 

Where can I see my Aberdeen Performing Arts account credit?

You can view your Aberdeen Performing Arts credit balance when you login to your account. When purchasing a ticket, after adding to your basket you can view the balance when you come to select your payment options. Alternatively pleaseemail us and we can advise.

 

I have taken out travel insurance for my visit to Aberdeen but my show has been cancelled. Will my travel insurance cover costs incurred?

You will need to contact your insurance policy provider directly to find out what compensation you are entitled to.

 

How can I support Aberdeen Performing Arts?

You can help support us through this time –  

Give online now

 

Donate by text

To donate £3, text APASUPP to 70331; To donate £5, text APASUPP to 70970; To donate £10, text APASUPP to 70191.

*Fundraising, payments and donations will be processed and administered by the National Funding Scheme (Charity No: 1149800), operating as DONATE. Texts will be charged at your standard network rate. For Terms & Conditions, see www.easydonate.org.

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Can I meet the cast for an autograph or photograph?

For everyone’s safety, Stage Door will only be open to cast, crew, staff and pre-approved visitors only. Unfortunately, artists and cast members will not be available for autographs and photographs.

I have a press enquiry, what is the best way to contact Aberdeen Performing Arts?

For press enquiries please email marketing.