The wellbeing of all our visitors and staff is our number one priority and we continue to monitor the situation regarding Coronavirus (COVID-19) very closely.
What is the status of your venues?
His Majesty’s Theatre, the Music Hall and the Lemon Tree venues are temporarily closed until further notice due to the COVID-19 pandemic.
When do you anticipate your venues will be open again?
All performances have been cancelled until the end of August 2020. We are monitoring the situation closely and will provide a further update on venue opening times as soon as we can.
How will I know if an event I am due to attend will be cancelled?
All shows in His Majesty’s Theatre, the Music Hall and the Lemon Tree have been cancelled until the end of August 2020. We will continue to monitor the latest government advice and will provide further updates on performances taking place beyond August as soon as we can.
Which shows have been cancelled?
All performances updates can be found on our website here:
If a performance you are booked to attend isn’t included in the list of rescheduled, pending or cancelled performances, then we are still in discussions and will update on its status at the soonest opportunity.
Which shows have been rescheduled?
All performances until the end of August 2020 have been rescheduled, cancelled or are pending an update. You can check the status of performances on our website here:
How do I request a refund for a cancelled performance I was due to attend?
All customers who have booked for a show until the end of August 2020 will be contacted directly by email with an update to the status of the performance, either rescheduled or cancelled.
We will ask you, if you can, to please consider donating your ticket money to Aberdeen Performing Arts, or there will be the option to credit your Aberdeen Performing Arts account to use for a performance at a later date. We do appreciate that this situation will impact everyone, and we completely understand if you would prefer to receive a full refund. Your support at this time is greatly appreciated.
Will cancelled shows be rescheduled?
Some events may be postponed rather than cancelled altogether. In this instance, your booking will be transferred to the rescheduled date and we will contact you by email to let you know the new date for your performance. If you cannot make this new date, you will be given the same options outlined above to donate, credit your Aberdeen Performing Arts account or receive a full refund to your original method of payment.
When will I receive my refund?
Due to the unprecedented circumstances, our team will be processing thousands of transactions in the coming weeks. We appreciate your patience. We aim to process refunds within 30 days of the original date of the show, at the very latest.
I have a ticket for another venue other than His Majesty’s Theatre, the Music Hall or the Lemon Tree. Is this affected?
Aberdeen Performing Arts acts as a ticket agency for many other arts and cultural venues in the city and beyond. We suggest you look out for messages directly from the venue you have booked for. If the venue advises us of a cancellation or postponement, then we will communicate this to customers via email in the same way as outlined above for our own venues.
I have paid for travel and accommodation to attend a cancelled show. Will I be reimbursed for these costs?
Unfortunately, Aberdeen Performing Arts will be unable to reimburse third party costs incurred when planning to attend a cancelled or postponed show.
How can I contact you if the venue is closed?
Aberdeen Performing Arts is operating a reduced box office service therefore the best way is to email us on email@example.com, firstname.lastname@example.org and email@example.com. We will also be posting updates to our website and social media channels.
Please note, as of Friday 12 June our phone lines will be closed until further notice.
How is Aberdeen Performing Arts ensuring the safety of its employees, artists and visitors?
Our venues are temporarily closed to all but essential staff. Our team is being instructed to follow all the latest advice on how to keep themselves safe during this situation.
How can I keep up-to-date with the impact COVID-19 is having on performances at Aberdeen Performing Arts?
We want to reassure you that we are closely monitoring government advice on the public health situation. As the situation is constantly evolving, we recommend following our social media channels and visiting our website at www.aberdeenperformingarts.com for the latest updates. Ticketholders for upcoming performances will be advised of any cancellations or schedule changes as and when they happen.
Can I still redeem gift vouchers while your venues are closed?
Yes, gift vouchers can still be purchased or redeemed while our venues are temporarily closed. All gift vouchers remain valid for 12 months from the date of purchase. While our venues are temporarily closed, you can redeem your gift voucher for future performances through our website at aberdeenperformingarts.com or emailing firstname.lastname@example.org. In the event that a future performance is cancelled, in which you used gift vouchers to purchase tickets for, you can donate the value of your tickets, add to account credit (valid for 12 months), or request a refund.
Can I still use my Aberdeen Performing Arts account credit while your venues are closed?
Yes, Aberdeen Performing Arts account credit can still be used while our venues are temporarily closed. All Aberdeen Performing Arts account credit is valid for 12 months from the date in which this is credited to your account. While our venues are temporarily closed, you can still redeem account credit for future performances through our website at aberdeenperformingarts.com or by emailing email@example.com. In the event that a future performance is cancelled, in which you used account credit to purchase tickets for, you can donate the value of your tickets, add to account credit (valid for 12 months), or request a refund.
Where can I see my Aberdeen Performing Arts account credit while your venues are closed?
You can view your Aberdeen Performing Arts credit balance when logging into your account through our website at www.aberdeenperformingarts.com, when purchasing a ticket, after adding to your basket you can view the balance when you come to select your payment options. Alternatively please email firstname.lastname@example.org and we can advise.
I have taken out travel insurance for my visit to Aberdeen but my show has been cancelled. Will my travel insurance cover costs incurred?
You will need to contact your insurance policy provider directly to find out what compensation you are entitled to.
How can I support Aberdeen Performing Arts during this time?
There are many ways in which you can support Aberdeen Performing Arts during this time, by donating through our website at https://donate.aberdeenperformingarts.com/ through our text donate service* - To donate £3, text APASUPP to 70331; To donate £5, text APASUPP to 70970; To donate £10, text APASUPP to 70191, by calling our box office on 01224 641122, or by buying a Friends membership. You can also email email@example.com, firstname.lastname@example.org, or email@example.com
I have a press enquiry, what is the best way to contact Aberdeen Performing Arts?
For press enquiries please email firstname.lastname@example.org