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House Rules

House Rules

  • Latecomers Policy

    We recommend that you arrive at least 20 minutes prior to the start time printed on your ticket. We will always endeavour to seat you in the correct seating without disrupting other patrons. However, if you are late we may have to ask you to wait for a suitable break before we can allow you to take your seats – occasionally this can mean waiting until the interval. The admission of latecomers is solely at the discretion of the Duty Manager.

  • Photography

    Due to copyright and safety issues, the use of photographic, sound recording and mobile communications equipment is not permitted during performances at any of our venues.

  • Tickets for babies

    Children under two are free for performances sold with reserved seating, provided they can sit on their parent’s knees. If you wish you child to have a seat of their own, a ticket must be bought.

    Please note that regardless of age, any person deemed to be disruptive to the audience may be asked to leave the auditorium at the discretion of the Duty Manager (without refund).

  • Use of Mobile Phones

    For the enjoyment of all customers, the use of mobile phones is strictly prohibited during performances.

  • Upgrading tickets

    Occasionally we may have to reseat audience members but will ensure that the seat they are moved to is of equal or greater ticket value.  VIP tickets are also available for selected shows and will be noted on webpages where applicable.

  • Admission Restrictions

    The Venue management reserves the right to refuse admission or eject persons in reasonable circumstances and may on occasion have to conduct security searches to ensure the safety of customers. Any person deemed to be disruptive to the audience may be asked to leave the auditorium at the discretion of the Duty Manager (without refund).

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