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Keeping You Safe

We are so pleased to be up and running again and delighted to welcome employees, audiences and artists.  Your safety and comfort in our venues is very important to us and we have put measures and guidance in place to keep everyone safe and make sure the show goes ahead.  

As a consequence of the measures we have in place now, we have been granted the See It Safely mark which certifies that we are complying with the latest Government and industry COVID-19 guidelines.      

Thank you for reading through the following information which will be updated regularly so please check back in nearer your visit. 

Tickets

Purchasing Tickets

To keep face to face contact to a minimum please book online if possible. You can book online any time of day.

We are planning to open His Majesty’s Theatre and Music Hall on 7 September see our website for opening times.

If you are buying tickets in person, we ask that you please use contactless where possible and keep a safe distance from the counter.  There is no legal requirement for physical distancing anymore but where possible please be mindful of personal space.

Please do your best not to purchase or collect tickets in person at box office just before a show as we are trying to reduce queues.

 

Your Tickets

All tickets are now issued as electronic tickets. You can view your electronic tickets by logging into your account. We will email e-tickets to you prior to your performance. You have the option of downloading your ticket to your device in advance of arriving or just bring your order number or a copy of your order confirmation email along with you.

If you do not have a smart phone or printer please call the Box Office.

Group bookings of 10+ can be booked via the box office. E-tickets can be distributed in advance by the main booker to the rest of the group.

 

Book with Confidence

We will exchange your tickets for another performance or credit your account if you develop Covid-19 symptoms, need to self-isolate or test positive for Covid-19.

Contact us before 11am on the day of the show and we will exchange your ticket for another performance where possible, credit your account or offer you a refund.

 

Booking Protect

Your Booking Protect terms and conditions

 

Show Cancellation

If the show is cancelled you can choose a to exchange, credit or refund your tickets. Our Box Office team will contact you directly.

Before Your Visit

Face Coverings 

Scottish Government requires us all – team and customers to wear face coverings (unless you are drinking, dining or are medically exempt), in all indoor areas of our buildings. Please bring yours with you, but we will have spares too. 

 

Cloakroom 

We are not offering a cloakroom facility for the time-being, so please minimise the items you bring as you’ll need to keep them with you at all times. 

 

Cleaning and Hygiene 

Our venues will be cleaned regularly and after each performance with an emphasis on high touch points. We have expanded our housekeeping team and we have enhanced hygiene procedures in place. This includes thorough cleans between performances and deep cleanse fogging of all areas on a regular basis. We have hand sanitiser stations at entrances and throughout our venues and would encourage you to use them. 

 

Lateral Flow Tests 

We would ask that customers continue to regularly use free lateral flow tests as provided by the NHS. Our staff are tested regularly. 

Your Arrival

E-tickets

Please be ready to show your e-ticket or confirmation email, either as a physical print out or on your mobile device. 

Where possible we will open the auditorium early for you to secure your seat. 

 

Test & Protect 

We recommend you register with NHS Test & Protect on your smartphone either before or when you arrive if you are 16+. We have QR codes placed throughout the venues. 

The name and contact details of the lead booker will be made available for the purposes of NHS Test & Protect if requested up to 21 days after the performance. 

 

Hygiene Within Our Venues 

We have hand sanitiser stations at entrances and throughout our venues and would encourage you to use them. 

In Our Venues

Personal Space

Where possible please be mindful of personal space and keep a safe distance particularly when moving around our venues. We want everyone to feel comfortable and safe.  

 

Eat and Drink 

Our Café Bar, Coda, will be open in the Music Hall from September 2021 and light bites – cakes, sandwiches and refreshments will be available.  Our café and restaurant at His Majesty’s Theatre will remain closed for now as it is our priority to ensure we have enough circulation space in our foyer and box office areas. Our Bars will be open for pre-show and interval drinks. We are also planning a makeover of our food and beverage services at HMT so watch this space! 

 

Ice-creams, Merchandise and Programmes 

We advise you to have the correct change ready to minimise cash handling and to maintain a safe distance in the queue when buying.  

 

Ventilation

We’ve increased ventilation throughout our venues. This might make some areas a bit cooler, so please dress appropriately.

If You Feel Unwell

Maintaining a Covid Secure Environment

Please follow the current government guidelines and do not visit our venues if you or someone in your party has 

  • any Covid-19 symptoms 
  • been instructed or is required to self-isolate 
  • tested positive for Covid-19 

Contact us before 11am on the day of the show and we will exchange your ticket for another performance where possible, credit your account or offer you a refund.

See it Safely

We have been ‘See It Safely’ approved.

We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark, administered in Scotland by Federation of Scottish Theatre. The mark certifies that we are complying with the latest Scottish Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.

Contact Us

We will do our best to respond to your questions but may not know all the answers immediately with guidance changing so quickly. Check Your Visit for the latest updates and opening times.

  • Call the Box Office on 01224 641122
  • Email