Temporary Closure FAQs.

We’re all thinking about our friends and family in these strange and uncertain times, juggling lots of priorities and reflecting on what matters to us most.

We want you to know that, even though the lights are out in our venues, throughout this we’re here for you. We’ll continue to bring you entertainment with projects and activities for all ages to take part in and keep our minds active. Explore our links below to find out more how you can get involved, what our team have been up to, updates on our performances and how you can support Aberdeen Performing Arts to ensure we thrive in the future as a cultural hub at the heart of city life.

Our three iconic venues, His Majesty’s Theatre, the Music Hall and the Lemon Tree remain temporarily closed until the end of June and we will continue to review this. For further updates on performances and opening times, please visit our link below, Temporary Closure FAQs.

Stay safe and we look forward to welcoming you back once this is behind us all.

Team Aberdeen Performing Arts x

@APAWhatsOn
#AberdeenPerformingArts #HereForYou #WhileTheLightsAreOut

If you have any questions, or wish to see further information please visit our new FAQ here.

Thursday 30 April 2:30pm

CORONAVIRUS (COVID-19) UPDATE:  Aberdeen Performing Arts Venues Update

While we are in the process of rescheduling performances there are still some to be decided.  We are working very hard alongside the teams at each of the listed shows to try and find potential new dates. Thank you very much for your patience and we will contact bookers as soon as possible when we have an outcome on each.

Shows we are working to reschedule

Wednesday 29 April 1pm

CORONAVIRUS (COVID-19) UPDATE:  Aberdeen Performing Arts Venues Update

We are currently speaking to the producers of the following shows and are hoping to reschedule them, we will contact bookers, and post details on here as soon as we have anything confirmed. For a complete list of cancelled and rescheduled shows please visit our FAQ here.

Shows we are working to reschedule

Tuesday 28 April 12:30pm

CORONAVIRUS (COVID-19) UPDATE:  Cancelled performances at Aberdeen Performing Arts Venues Update

We are sad to announce a further cancellation.  Bookers should receive an email (please check Spam and Clutter folders if you haven’t received one) and for customers without an email address on their account, our box office staff are making phone calls to notify.

We thank you for your patience and understanding at this difficult time.  If a performance you are booked to attend isn’t on the below list(s) then we are still in discussions and will update on its status at the soonest opportunity. For a complete list of cancelled and rescheduled shows please visit our FAQ here.

Cancellations

Monday 20 April 4:40pm

CORONAVIRUS (COVID-19) UPDATE:  Rescheduled performances at Aberdeen Performing Arts Venues Update

Below are our latest rescheduled dates.  Bookers should receive an email confirming the new dates(please check Spam and Clutter folders if you haven’t received one) and for customers without an email address on their account, our box office staff are making phone calls to notify.

We thank you for your patience and understanding at this difficult time.  If a performance you are booked to attend isn’t on the below list(s) then we are still in discussions and will update on its status at the soonest opportunity. For a complete list of cancelled and rescheduled shows please visit our FAQ here.

Rescheduled

Friday 17 April 3:50pm

CORONAVIRUS (COVID-19) UPDATE:  Cancelled and rescheduled performances at Aberdeen Performing Arts Venues

Below are our rescheduled and cancelled dates.  Bookers should have received an email confirming the new dates(please check Spam and Clutter folders if you haven’t received one) and for customers without an email address on their account, our box office staff are making phone calls to notify.

We thank you for your patience and understanding at this difficult time.  If a performance you are booked to attend isn’t on the below list(s) then we are still in discussions and will update on its status at the soonest opportunity.

Rescheduled

If a performance you are booked to attend isn’t on the below list then we are still in discussions and will update on its status at the soonest opportunity. 

Thursday 16 April 4:00pm

CORONAVIRUS (COVID-19) UPDATE:  Rescheduled performances at Aberdeen Performing Arts Venues Update

Below are our latest rescheduled dates.  Bookers should receive an email confirming the new dates(please check Spam and Clutter folders if you haven’t received one) and for customers without an email address on their account, our box office staff are making phone calls to notify.

We thank you for your patience and understanding at this difficult time.  If a performance you are booked to attend isn’t on the below list(s) then we are still in discussions and will update on its status at the soonest opportunity. For a complete list of cancelled and rescheduled shows please visit our FAQ here.

Rescheduled

Cancellations

Wednesday 8 April 4:30pm

CORONAVIRUS (COVID-19) UPDATE:  Rescheduled performances at Aberdeen Performing Arts Venues Update

We are  pleased to announce that the Mormon's are still coming! Below are our latest rescheduled dates.  Bookers should receive an email confirming the new dates(please check Spam and Clutter folders if you haven’t received one) and for customers without an email address on their account, our box office staff are making phone calls to notify.

We thank you for your patience and understanding at this difficult time.  If a performance you are booked to attend isn’t on the below list(s) then we are still in discussions and will update on its status at the soonest opportunity. For a complete list of cancelled and rescheduled shows please visit our FAQ here.

Rescheduled

 To see the exact date transfer for Book of Mormon, please see below:

Friday 3 April 5:00pm

CORONAVIRUS (COVID-19) UPDATE: Here for you

In March we put the lights out in our three iconic venues and in April we said goodbye to our 264 furloughed staff. It’s been an emotional time and our thoughts are with our work family and our customers, artists and friends in the cultural sector as we all navigate uncharted territory. We’ve been hard hit. We’re an arts charity, most of our income is self-generated from sales and that’s been wiped out overnight.

Through all of this we wanted to let you know we’re here for you. For April at least we’ve retained a few staff who will be keeping in touch and working hard to make sure we survive the coming weeks and months.

We’re determined to take to the stage again and fight to keep the arts at the heart of community life in the North-east. For now, we won’t have Book of Mormon at His Majesty’s Theatre and we’ll need to wait a while to see Paul Weller on stage at our beautifully refurbished Music Hall, but look out for projects online and down the phone. We’ll be in touch with ticket holders about these performances very soon. We’ve also lots of ideas to keep the kids occupied - have you seen our build a theatre project online? And if you’re feeling lonely, join our "We're Here For You" telephone club and we’ll call you with a story or a poem. We're setting this up as we speak so will be available shortly.

Make sure you keep watching our social media channels to find out about all our activities and please join in!

How can you support us?

• By placing a donation through our website by clicking here
• By buying a Friends membership – click here to find out more
• By calling our box office on 01224 641122
• By our text donate service* - To donate £3, text APASUPP to 70331; To donate £5, text APASUPP to 70970; To donate £10, text APASUPP to 70191

If you would like to discuss a donation please contact supportus@aberdeenperformingarts.com and we will get back to you.

Thank you again for your ongoing support, understanding and kind messages – we really do appreciate it. We are in this together and we look forward to welcoming you all back as soon as possible.

Friday 3 April 1:30pm

CORONAVIRUS (COVID-19) UPDATE:  Cancelled and rescheduled performances at Aberdeen Performing Arts Venues Update

We are sad to announce further cancellation and rescheduled shows.  Bookers should receive an email (please check Spam and Clutter folders if you haven’t received one) and for customers without an email address on their account, our box office staff are making phone calls to notify.

We thank you for your patience and understanding at this difficult time.  If a performance you are booked to attend isn’t on the below list(s) then we are still in discussions and will update on its status at the soonest opportunity. For a complete list of cancelled and rescheduled shows please visit our FAQ here.

Cancellations

Rescheduled

Friday 27 March 1:30pm

CORONAVIRUS (COVID-19) UPDATE:  Cancelled and rescheduled performances at Aberdeen Performing Arts Venues Update

We are sad to announce further cancellation and rescheduled shows.  Bookers should receive an email (please check Spam and Clutter folders if you haven’t received one) and for customers without an email address on their account, our box office staff are making phone calls to notify.

We thank you for your patience and understanding at this difficult time.  If a performance you are booked to attend isn’t on the below list then we are still in discussions and will update on its status at the soonest opportunity. 

Cancellations

Rescheduled

Wednesday 25 March 7:00pm

CORONAVIRUS (COVID-19) UPDATE:  Cancelled performances at Aberdeen Performing Arts Venues Update

We are sad to say we now in addition to yesterday's we have also cancelled the following performances.  Emails have been sent to all bookers (please check Spam and Clutter folders if you haven’t received one) and for customers without an email address on their account, our box office staff are making phone calls to notify.

We thank you for your patience and understanding at this difficult time.  If a performance you are booked to attend isn’t on the below list then we are still in discussions and will update on its status at the soonest opportunity. 

Tuesday 24 March 2:00pm

CORONAVIRUS (COVID-19) UPDATE:  Cancelled performances at Aberdeen Performing Arts Venues

Following the heart-breaking announcement to close our venues until further notice, we have cancelled the following performances.  Emails have been sent to all bookers (please check Spam and Clutter folders if you haven’t received one) and for customers without an email address on their account, our box office staff are making phone calls to notify.

We thank you for your patience and understanding at this difficult time.  If a performance you are booked to attend isn’t on the below list then we are still in discussions and will update on its status at the soonest opportunity. 

Wednesday 18 March 6:40pm

CORONAVIRUS (COVID-19) UPDATE: FAQs

How will I know if an event I am due to attend will be cancelled?

All shows in His Majesty’s Theatre, the Music Hall and the Lemon Tree have been cancelled in March and April. We will continue to monitor the latest government advice and will provide further updates on performances taking place beyond April as soon as we can.

How do I request a refund for a cancelled performance I was due to attend?

Please don’t contact us, we will contact you. All customers who have booked for a show in March or April will be contacted directly by email. We will ask you, if you can, to please consider donating your ticket money to Aberdeen Performing Arts, or there will be the option to credit your account to use for a performance at a later date. We do appreciate that this situation will impact everyone, so completely understand if you would prefer to receive a full refund.

Your support at this time is greatly appreciated.

Will cancelled shows be rescheduled?

Some events may be postponed rather than cancelled altogether. In this instance, your booking will be transferred to the rescheduled date and we will contact you by email to let you know. If you cannot make this new date, you will be given the same options outlined above to donate, credit your account or receive a full refund.

When will I receive my refund?

Due to the unprecedented circumstances, our team will be processing thousands of transactions in the coming weeks. We appreciate your patience. We aim to process refunds within 30 days of the original date of the show, at the very latest.

I have a ticket for another venue other than His Majesty’s Theatre, the Music Hall or the Lemon Tree. Is this affected?

Aberdeen Performing Arts acts as a ticket agency for many other arts and cultural venues in the city and beyond. We suggest you look out for messages from the venue you have booked for. If the venue advises us of a cancellation or postponement, then we will communicate that to customers in the same way as outlined above for our own venues.

I have paid for travel and accommodation to attend a cancelled show. Will I be reimbursed for these costs?

Unfortunately, Aberdeen Performing Arts will be unable to reimburse third party costs incurred when planning to attend a cancelled or postponed show.

How can I contact you if the venue is closed?

Aberdeen Performing Arts is responding to customer queries between 9.30am and 6pm, Monday to Friday, by phone on 01224 641122, from all social media channels and emails to boxoffice@aberdeenperforming arts.com, customerservice@aberdeenperformingarts.com and supportus@aberdeenperformingarts.com.

How is Aberdeen Performing Arts ensuring the safety of its employees, artists and visitors?

Our venues are now closed to all but essential staff. Our team is being instructed to follow all the latest advice on how to keep themselves safe during this situation.

How can I keep up-to-date with the impact COVID-19 is having on performances at Aberdeen Performing Arts?

We want to reassure you that we are closely monitoring government advice on the health situation. As the situation is constantly evolving, we recommend following our social media channels and visiting our website at www.aberdeenperformingarts.com/coronavirus for latest updates. Ticketholders for upcoming performances will be advised of any cancellations or schedule changes as and when they happen.

I have taken out travel insurance for my visit to Aberdeen but my show has been cancelled. Will my travel insurance cover costs incurred?

You will need to contact your insurance policy provider directly to find out what compensation you are entitled to.

MONDAY 16 MARCH 2020  10:15pm
CORONAVIRUS (COVID-19) UPDATE:  Aberdeen Performing Arts Venues to temporarily close until further notice

Following the UK Government announcement today to step up measures to fight the COVID-19 pandemic, we have taken the decision to temporarily close our venues, the Music Hall, His Majesty’s Theatre and the Lemon Tree, from this evening (Monday, 16 March).

This is an incredibly complex and fast-moving situation and it is with a heavy heart that we close our venues until further notice but the safety of staff, customers and artists is our number one priority. We would like to thank our audiences and supporters for all the messages of support we have received during these uncertain times. As an arts charity our livelihood depends on our ticket income and your generosity.

We will be in contact with ticket holders as soon as we can. For the moment, our Box Office team can still be reached by phone on 01224 641122 from 9.30am–6pm (Monday–Saturday), through email boxoffice@aberdeenperformingarts.com or message us directly through Facebook. Please bear with us as we do our best to answer a very large volume of customer enquiries as quickly as possible.

We are looking forward to welcoming you all back and making great memories once this is behind us all. In the meantime, stay safe.

MONDAY 16 MARCH 2020  5:35pm
CORONAVIRUS (COVID-19) UPDATE:  Anton & Erin Cancelled

The Scottish Government has asked that any event or gathering of over 500 people in Scotland is cancelled from Monday, March 16 in order to take the pressure off emergency frontline services. This advice applies to mass events across all sectors – including sporting events, cultural events, and religious gatherings.

As a result of this, the scheduled performance by Anton & Erin "Dance Those Magical Movies" at the Music Hall this week will not take place.

We appreciate your patience whilst we process a large number of enquiries related to cancellations and we will be in touch in the next 14 days with a further update on managing account credits and refunds.

As an arts charity with multiple venues, we have many events varying in scale and audience size. Many of our events will be affected immediately by this announcement and show cancellations will be inevitable at His Majesty’s Theatre and the Music Hall. Smaller-scale shows in His Majesty’s Theatre and the Music Hall will not be affected and at The Lemon Tree, our capacity is under 500 and therefore the programme will go ahead as planned.

For the moment, all three of our venues will remain open to the public and our cafes and box office service will operate as normal, Monday–Saturday from 9.30am.

If you would like to speak to someone, our Box Office team can be reached on 01224 641122 from 9.30am–6pm (Monday–Saturday), or message us directly through Facebook. Please bear with us as we do our best to send a large volume of correspondence and answer customer enquiries as quickly as possible.

SUNDAY 15 MARCH 2020  7:35pm
CORONAVIRUS (COVID-19) UPDATE: Jimmy Carr: Terribly Funny Postponed until August

The Scottish Government has asked that any event or gathering of over 500 people in Scotland is cancelled from Monday, March 16 in order to take the pressure off emergency frontline services. This advice applies to mass events across all sectors – including sporting events, cultural events, and religious gatherings.

As a result of this, the scheduled performance by comedian Jimmy Carr at the Music Hall on Monday 16 and Tuesday 17 March will not take place. We have managed to secure alternative dates for Jimmy to return to the Music Hall later in the year. All tickets will remain valid for the rescheduled dates as follows:

• Tickets for Monday 16 March 7.30pm will be valid for Tuesday 25 August 7.30pm
• Tickets for Tuesday 17 March 7.30pm will be valid for Wednesday 26 August 7.30pm
• Tickets for Tuesday 17 March 10pm will be valid for Wednesday 26 August 10pm

Should you be unable to attend the rescheduled dates then you can contact our box office on 01224 641122 (9.30am-6pm, Monday-Saturday) to switch to one of the other performances (subject to availability) or receive a full refund.

As an arts charity with multiple venues, we have many events varying in scale and audience size. Many of our events will be affected immediately by this announcement and show cancellations will be inevitable at His Majesty’s Theatre and the Music Hall. Smaller-scale shows in His Majesty’s Theatre and the Music Hall will not be affected and at The Lemon Tree, our capacity is under 500 and therefore the programme will go ahead as planned.

For the moment, all three of our venues will remain open to the public and our cafes and box office service will operate as normal, Monday–Saturday from 9.30am.

In case you are attending other events in the near future, all changes to affected events will be published on our website and social media channels, and we will endeavor to contact customers directly by email as quickly as we can. If you would like to speak to someone, our Box Office team can be reached on 01224 641122 from 9.30am–6pm (Monday–Saturday), or message us directly through Facebook. Please bear with us as we do our best to send a large volume of correspondence and answer customer enquiries as quickly as possible.

We are looking forward to welcoming you all back in August if not before and making great memories once this is behind us all. In the meantime, stay safe.

SUNDAY 15 MARCH 2020  7:15pm
CORONAVIRUS (COVID-19) UPDATE

We would like to reassure our customers that we are closely monitoring the Coronavirus (COVID-19) situation and adhering to guidance issued.

The advice of the Scottish Government is that events involving more than 500 people should not take place, with effect from Monday 16 March 2020.  This applies to mass events across all sectors – including sporting events, cultural events, and religious gatherings.

The purpose of this advice is to relieve pressure on public services, including emergency services, during a time when they will be under extreme pressure as a result of the COVID-19 pandemic.

The wellbeing of our customers and staff is our number one priority and we are following the advice of the UK and Scottish Governments and putting precautionary measures in place.

As an arts charity with multiple venues, we have many events varying in scale and audience size. Many of our events will be affected immediately by this announcement and show cancellations will be inevitable at His Majesty’s Theatre and the Music Hall.

Smaller-scale shows in His Majesty’s Theatre and the Music Hall will not be affected and at The Lemon Tree, our capacity is under 500 and therefore the programme will go ahead as planned.

For the moment, all three of our venues will remain open to the public and our cafes and box office service will operate as normal, Monday–Saturday from 9.30am.

We would like to assure everyone that we are working full out to directly notify customers of any changes to scheduled events of over 500 attendees.

All changes to affected upcoming events will be also be published on our website and social media channels. If you would like to speak to someone, our Box Office team can be reached on 01224 641122 from 9.30am–6pm (Monday–Saturday), or message us directly through Facebook. Please bear with us as we do our best to answer a really large volume of customer enquiries as quickly as possible.

These are unchartered waters for all of us and we are working closely with our colleagues across the cultural sector and with producers, promoters and event organisers to manage the situation as best we can.

We greatly appreciate the support of our audiences at this testing and anxious time. It is a fast moving situation, we are monitoring it closely and will keep you posted.  We are looking forward to welcoming you all back and making great memories once this is behind us all.  In the meantime,
stay safe.

All general updates will be posted on our website here.

SATURDAY 14 MARCH 2020  1:15pm
CORONAVIRUS (COVID-19) UPDATE

At Aberdeen Performing Arts we continue to monitor the situation regarding novel coronavirus (COVID-19) very closely.

The wellbeing of our customers and staff is our number one priority and we are following the advice of the UK and Scottish Governments and precautionary measures are in place.

We are operating business as usual until further Scottish Government guidance is issued regarding large-scale gatherings of over 500, currently stated as gatherings only requiring support from frontline services. Updated guidance is due to be published before Monday 16 March by Scottish Government, and there are reports that the UK Government will be updating guidance on large-scale events in the coming days.

We will support and act accordingly on further guidance as we work closely with our promoters, companies and event  organisers in this challenging situation.

Any changes to scheduled upcoming events will be published on our website and social media channels in the first instance.
If you would like to speak to someone, our Box Office team can be reached on 01224 641122 from 9.30am–6pm (Monday–Saturday), or message us directly through Facebook. Please bear with us as we answer a large volume of customer enquiries as quickly as possible.

We want to thank everyone for their patience and understanding in this fast-moving and challenging situation.

All general and event updates will be posted here.

FRIDAY 13 MARCH 2020  9:30am
CORONAVIRUS (COVID-19) UPDATE

On Thursday 12 March 2020, the Scottish Government announced that a restriction may be imposed on holding any public gatherings of 500 or more in Scotland that require presence from emergency frontline services. We are seeking further clarification and awaiting guidance from Scottish Government to understand nationally what events will be affected and to assess the implications for Aberdeen Performing Arts and upcoming shows with attendance over 500.

We will continue to update our website and social media with further information as soon as this is available.

As of Saturday 14 March 2020, all scheduled events will go ahead as planned. Customers will be directly notified of any changes to scheduled events.

Thank you for your patience.

Please return to the website here