My Tickets

The Stalls is the name we use for the ground floor in the main auditorium. In the case of His Majesty’s Theatre this is, in fact, one level lower than the main entrance. At His Majesty’s Theatre, street level is called the Dress Circle; the next floor up is called the Upper Circle. The top floor is called the Balcony.

Seating for shows at the Lemon Tree Lounge and Studio are not reserved and are all one level.

There are certain seats in His Majesty’s Theatre which are classed as 'Restricted View'. This means that a structural feature, such as a pillar or hand-rail, or seating at an angle that will partially block your view of the stage. Degrees of restriction vary, but your view of the stage is never completely impeded. You will always be told if you are booking a restricted view seat before you purchase it.

When booking tickets via our website, you may be allocated the best available seats, or can select the specific seats that you wish to buy from a seating plan. Please note that, although we make every effort to ensure all seating plans are correct, for partner venues (venues other than the APA venues of HMT, Music Hall & Lemon Tree) seating plans are indicitive only and actual seats may vary.

Special discounts vary greatly from show to show. Please check with Box Office before purchasing your tickets to see what discounts are available for a particular show. Where children's (under 16), family, senior citizen (over 60) or student discounts are available, they will also be redeemable online.

Friends of APA also get discounts for most shows across our three venues, such as 2-for-1 on tickets for opening night at His Majesty’s Theatre or money off. There are a wide range of benefits that you can get if you become a friend of APA. For more information, click here.

There are Student offers at His Majesty’s Theatre, Music Hall and The Lemon Tree available by showing a valid student card at our box office counters. Look out for these symbols for shows with our new student offers for selected performances:

	Student Tickets Available to students, up to 26 years, and can be purchased at all times.
	Student Standbys Standby tickets are available on the day of performance and subject to availability.

A standard Group Rate is available for most shows at His Majesty’s Theatre, and applies to groups of 10 or more customers. Please contact Box Office for further information. We often also offer special rates for schools for weekday matinees. Please check with Box Office for further information.

If you are visiting one of the venues with a group of more than 10 people, you can pre-order your ice-cream for the interval. Please contact Lynn Hackett on lynn.hackett@aberdeenperformingarts.com for more information.

We accept the following debit/credit cards: Visa, Visa Debit, Visa Electron, Mastercard, Switch/Maestro, Delta.

Please note that we do not except personal cheques. Company cheques should be made payable to Aberdeen Performing Arts.

No, this is fraud. It must be your own payment card. Our security measures mean that the card used to make the purchase must be registered to the address of the person booking the tickets. This is to protect our customers from fraudulent use of their credit or debit cards.

We use these details only to process your booking; as soon as your booking has been processed, your details are encrypted and are not stored on our system.

We store your personal contact details so that we can communicate with you, advising you of upcoming events that might be of interest to you. If you do not want us to contact you, please let us know. We will never share your details with anyone else.

If you have purchased tickets for a show at one of our own venues, tickets are normally despatched two weeks prior to the event. Postage will be charged at £1.50.

If you have purchased tickets through us for a venue outside of Aberdeen Performing Arts, such as the AECC, your tickets will be sent out as soon as we receive them.

If you do not receive your tickets or need to change your delivery details, please contact Box Office on 01224 641122.

If you opt to collect your tickets in person, you can collect them from the Box Office Counter at the venues. You will need the Booking Reference number and be able to confirm the name and address details for the booking. Remember, if you are collecting tickets before the show, there can sometimes be a queue at Box Office so please leave plenty of time.

We cannot refund tickets so please check carefully when booking. We will exchange tickets for another performance of the same production to those of the same value, upon return of the original tickets to the Box Office (an admin fee of £2 per ticket will apply).

Aberdeen Performing Arts does not accept liability for refunding tickets in the event of the cancellation or postponement of a performance, this decision is at the sole discretion of the Event Promoter. Tickets may be exchanged but solely at the discretion of the Box Office Manager (a handling fee may apply). Read our full Terms & Conditions here.

We sell APA Gift Vouchers in any denominations required. Valid for 12 months, APA Gift Vouchers may be used to buy tickets for performances across all three of our venues. Gift Vouchers can be redeemed in person at the Box Office or online. We regret that Gift Vouchers cannot be extended or replaced under any circumstances.

Booking fees of £2.50 apply for HMT performances and 10% of ticket price at The Lemon Tree apply across website, phone lines and box office counters. Booking fees for other venues may vary. This booking fee helps to ensure our theatre as a sustainable business.

As we are a charity and sell tickets for shows at other venues, the booking fee helps us continue to operate as a business. Like every business it is imperative we cover all our costs and our share of revenue we take from the ticket price wouldn’t allow us to do this sufficiently. We want to provide the best and most convenient ticket box office service for our customers. To make this possible it takes considerable resource, both in terms of staffing and investment in new ticket technologies. The booking fee enables us to ensure that you will enjoy the best possible customer experience when you buy tickets from us, now and in the future, as well as enabling us to continue to offer a varied range and high quality of programming.

Our booking fees are among the most competitive in the industry and we strive to keep them low to ensure you get to see all your favourite shows whilst allowing us to cover our costs. We also ensure that all costs are included in the advertised ticket price so there are no surprises for you when purchasing at the box office

What we advertise is the price you pay including all services fees and charges. Postage is the only addition if you choose this method of delivery.

There is a restoration charge of £1.50 per ticket for shows at His Majesty’s Theatre and the Music Hall. It is ring-fenced for investment in the preservation, improvement and enhancement of our buildings, technical department, Health and Safety obligations and in all areas of customer service to ensure that the comfort and safety of all customers and visitors is maintained to the highest standard.